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7 08, 2018

6 Reasons Using an Insurance Broker Is Good for your Business

By |2018-08-07T14:54:40+00:00August 7th, 2018|2018, Customer Service|0 Comments

At Buckingham Insurance we are firmly of the opinion that insurance should not be treated as a commodity, to be bought at the lowest price possible. This approach is damaging to the business world as price prioritised comparison sites commit customers to a ‘one size fits all’ approach, rather than a product or products [...]

11 10, 2017

Does Customer Service Really Matter?

By |2017-11-13T14:36:13+00:00October 11th, 2017|2017, Customer Service|0 Comments

Here at Buckingham Insurance we believe that customer service is the foundation in which our company was built. But how do companies get away with poor customer service? A Forbes (2014) analysis found that: Customer service scores has no relevance to stock market returns The most hated companies actually perform better than their loved counterparts [...]

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